Privacy Policy
MFO Coaching Ltd – Menopause Matters
Last updated: April 2026
Who we are
MFO Coaching Ltd (“we”, “us”, “our”) is a workplace menopause consultancy registered in England and Wales.
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company number: 17107886
Email: support@mfocoaching.co.uk
Phone: 07375 481 371
Website: www.mfocoaching.co.uk
MFO Coaching Ltd is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What personal data we collect
We may collect and process the following personal data:
Information you provide directly, including your name, email address, phone number, job title, organisation name, and any details you share through our contact forms, booking forms, email correspondence, or enquiry submissions.
Information collected automatically when you visit our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring website. This data is collected through cookies and similar technologies (see our Cookie Policy section below).
Information from third parties, such as scheduling data from Calendly when you book a discovery call.
Why we collect your data and our lawful basis
We process your personal data for the following purposes:
To respond to your enquiries and provide our services – When you contact us, request a proposal, or book a consultation, we process your data to fulfil your request. Our lawful basis is legitimate interest or, where a service agreement is in place, contractual necessity.
To send you relevant information – If you sign up to receive resources, guides, or updates from us, we will use your contact details to send these to you. Our lawful basis is consent. You can withdraw consent at any time.
To improve our website, we use analytics data to understand how visitors use our site so we can improve the experience. Our lawful basis is legitimate interest, or consent where required by PECR for non-essential cookies.
To meet our legal obligations – We may need to process your data to comply with legal or regulatory requirements, such as tax or accounting obligations.
How we store and protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your data is stored securely, and access is limited to those who need it to carry out their role.
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected. As a guide:
Enquiry and contact data: retained for up to 2 years after your last interaction with us, unless you request earlier deletion.
Client records and contracts: retained for up to 6 years after the end of the engagement, in line with HMRC requirements.
Marketing and mailing list data: retained until you unsubscribe or withdraw consent.
Who we share your data with
We do not sell your personal data to any third party. We may share your data with:
Service providers who help us run our business, such as website hosting, email platforms, scheduling tools (e.g. Calendly), and analytics providers. These providers act as data processors on our behalf and process your data only on our instructions.
Professional advisers, such as accountants or legal advisers, where necessary.
Regulatory or law enforcement bodies, where we are legally required to do so.
Where any of our service providers are based outside the UK, we ensure that appropriate safeguards are in place in accordance with UK data protection law, including ensuring the destination country meets the UK’s data protection test or that suitable contractual protections are in place.
Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of access – You can request a copy of the personal data we hold about you.
Right to rectification – You can ask us to correct any inaccurate or incomplete data.
Right to erasure – You can ask us to delete your personal data, where there is no compelling reason for us to continue processing it.
Right to restrict processing – You can ask us to limit how we use your data in certain circumstances.
Right to data portability – You can request that we provide your data in a structured, commonly used format.
Right to object – You can object to our processing of your data where we rely on legitimate interest as our lawful basis.
Right to withdraw consent – Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at support@mfocoaching.co.uk. We will respond to your request within one month.
How to make a complaint
If you are unhappy with how we have handled your personal data, we would like the opportunity to put things right. Please contact us at support@mfocoaching.co.uk with details of your concern.
We will acknowledge your complaint within 30 days and provide a full response without undue delay.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
Cookies
Our website uses cookies to help us understand how you use the site and to improve your experience. Cookies are small text files stored on your device when you visit a website.
Strictly necessary cookies are required for the website to function and cannot be switched off.
Analytics cookies help us understand visitor behaviour. These are only placed with your consent.
Marketing cookies may be used if we run advertising campaigns. These are only placed with your consent.
You can manage your cookie preferences at any time through our cookie banner or through your browser settings. For more information about cookies, visit www.aboutcookies.org.
Changes to this policy
We may update this privacy policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Email: support@mfocoaching.co.uk
Phone: 07375 481 371
Post: MFO Coaching Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
